What to do if my account has had its emails limited?

At Maileroo, we are committed to maintaining a secure and reliable transactional email delivery platform. You may find that your account has had its email sending limited. This measure is in place to ensure the integrity of our service and protect both our users and our reputation.

Why Has My Account's Email Sending Been Limited?

Several reasons may lead to the limitation of your email-sending capabilities:

High Bounce Rates:

• Examine your email list for outdated or incorrect addresses that result in high bounce rates.
• Regularly clean and update your recipient list to maintain a low bounce rate.

Behavioural Activity:

• The account has attempted to mass-send emails at once causing the account to get flagged

What to Do if Your Account Has Had its Emails Limited:

• Review Account Activity:
  • Log in to your Maileroo account and review recent email activity.
  • Identify any potential issues or deviations from our usage policies.
• Address Compliance Concerns:
  • Ensure your emails comply with Maileroo's terms of service and sender policy.
  • Make necessary adjustments to align your email content with transactional purposes.
• Contact Support:
  • If you believe the limitation is in error or have rectified the issues, contact our support team immediately.
  • Provide relevant details about your account and steps taken to resolve any concerns.
• Appeal the Limitation:
  • Submit an appeal through our support system if you think the limitation is unjust.
  • Clearly state the reasons why you believe the limitation should be lifted.

By taking these proactive measures, you can minimize the risk of email limitations and ensure a seamless and reliable transactional email experience with Maileroo. If you have further questions or need assistance, feel free to reach out to our dedicated support team. We're here to help you get the most out of your Maileroo experience.