What to do if my account has been suspended?

• At Maileroo we have a strict sender policy to protect our users and IP reputation. Maileroo is to be used for transactional emails only and any other emails deemed outside of this category can be considered against our terms and conditions. 

If your account has been suspended, this may have occurred for one of many reasons, including but not limited to:

• Account Flagged for Sending Spam:
  • Review your recent email activity to ensure that you are sending only transactional emails as per our sender policy.
  • Check if any of your emails could be considered spam by recipients.
  • Verify that your recipients have explicitly opted in to receive communications from you.
• Utilizing Maileroo for Inappropriate Emails:
  • Ensure that your emails comply with Maileroo's terms and conditions.
  • Review the content of your emails to ensure they adhere to ethical and legal standards.
  • Refrain from sending any content that may be deemed inappropriate, offensive, or in violation of our policies.
• Sending Malicious Emails:
  • Verify that your emails do not contain any malicious content or links.
  • Regularly update your email content to prevent any unintentional distribution of harmful material.

If you believe your account suspension is a mistake or have rectified the issue, you can take the following steps:

• Contact Support:
  • Reach out to our support team through the designated channels provided on our platform.
  • Provide details about your account and the steps you've taken to address the issue.
• Appeal the Suspension:
  • If you believe the suspension is unjust, you can submit an appeal through our support system.
  • Clearly state the reasons why you believe the suspension should be lifted.

Remember that adhering to Maileroo's sender policy and terms and conditions is crucial to maintaining a healthy and reliable email service. Regularly review your email practices to ensure compliance and prevent future account suspensions.