LegalLast Updated: 16th October 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Maileroo Group Pty Ltd (ACN 691 482 836) ("Maileroo", "we", "us", or "our") regarding your access to and use of our services.
We operate the website maileroo.com (the "Site"), along with our Email API, SMTP relay services, email marketing platform, and any related products and services that reference these Terms (collectively, the "Services").
Our registered office is located at:
Level 14, 333 Collins Street
Melbourne VIC 3000
Australia
You can contact us at: [email protected]
BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST NOT USE THE SERVICES.
We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by email notification. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.
The Services are intended for users who are at least 18 years of age. By using the Services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.
To access certain features of the Services, you must register for an account. When registering, you agree to:
We reserve the right to suspend or terminate accounts that contain false, inaccurate, or incomplete information, or usernames that we deem inappropriate, offensive, or objectionable.
You may not transfer, sell, or otherwise assign your account to any other party without our prior written consent.
Maileroo provides comprehensive email infrastructure and marketing solutions, including but not limited to:
The Services are provided "as is" and we reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You specifically agree NOT to:
The Services must not be used to send content related to:
We reserve the right to monitor compliance with this Acceptable Use Policy and to suspend or terminate access for violations.
All fees for the Services are listed on our website and are subject to change with notice. By subscribing to our Services, you agree to:
Payment Processing: Payments are processed through Paddle.com Market Limited (for subscription billing), PayPal (for annual payments), or NOWPayments.io (for cryptocurrency payments). By using these payment methods, you also agree to their respective terms of service.
Billing Cycles: Services are billed on a monthly or annual basis, depending on your selected plan. Subscription fees are charged in advance at the start of each billing cycle.
Currency: All prices are stated in United States Dollars (USD) unless otherwise specified.
Taxes: Prices do not include applicable taxes, levies, or duties. You are responsible for payment of all such taxes, except those based on our net income.
Price Changes: We reserve the right to modify our pricing at any time. For existing subscriptions, price changes will take effect at the start of your next billing cycle after we provide at least 30 days' notice.
Overage Charges: If your usage exceeds your plan limits, you may incur additional charges as specified in your plan details. We will make reasonable efforts to notify you before charging overage fees.
Failed Payments: If a payment fails, we will attempt to process the payment again. If payment continues to fail, we may suspend or terminate your access to the Services.
Cancellation: You may cancel your subscription at any time through your account dashboard. Cancellation will take effect immediately, you will lose access to the Services, and you will not be charged for any subsequent billing cycles.
Refunds: We offer a 14-day money-back guarantee for new customers. For more details, please refer to our Refund Policy available at: https://maileroo.com/refund-policy
Service Issues: If you experience technical issues or are dissatisfied with our Services, please contact us at [email protected] so we can work to resolve your concerns.
Maileroo may offer an affiliate program allowing users to earn commissions by referring new customers. Participation in the affiliate program is subject to separate terms and conditions.
We reserve the right to:
All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio clips, software, and data compilations, are the exclusive property of Maileroo or our licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
This license does not permit you to:
You retain all ownership rights to the content you submit, transmit, or store through the Services ("Your Content"). By using the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, and transmit Your Content solely to provide and improve the Services.
You represent and warrant that:
If you provide us with any suggestions, ideas, or feedback about the Services, you grant us the right to use such feedback without any obligation or compensation to you.
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available at: https://maileroo.com/privacy-policy
By using the Services, you acknowledge and agree that:
As an email service provider, you acknowledge that we may access and process email content and metadata solely for the purposes of:
Access by our personnel to your email content, attachments, and delivery logs is limited as described in Section 3.2A of our Data Processing Addendum.
By using the Services, you acknowledge and agree that Maileroo and our authorized personnel may access your account when necessary for:
We are committed to protecting your privacy and will only access your account when reasonably necessary. Such access is limited to authorized personnel and is subject to strict confidentiality obligations.
We will retain your data for as long as your account is active or as necessary to provide the Services. When you cancel your account:
While we strive to provide reliable service, we cannot guarantee that the Services will be available at all times without interruption. The Services may be subject to:
We will make commercially reasonable efforts to provide notice of scheduled maintenance and to minimize service disruptions.
Support: Support is provided via email and our support ticket system. Support availability and response times vary based on your subscription plan.
The Services may integrate with or contain links to third-party services, websites, or applications. These third-party services are not controlled by Maileroo, and we are not responsible for:
Your use of third-party services is at your own risk and subject to their respective terms and policies.
You are solely responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and industry standards, including but not limited to:
The Services are not designed to comply with industry-specific regulations such as HIPAA or FISMA. If your use requires compliance with such regulations, you must not use the Services or must contact us for enterprise solutions.
These Terms remain in effect while you use the Services. Either party may terminate this agreement:
Termination by You: You may terminate these Terms at any time by canceling your account and discontinuing use of the Services.
Termination by Us: We may suspend or terminate your access to the Services immediately, without prior notice, if:
Effect of Termination: Upon termination:
If we terminate your account for violation of these Terms, you may not create a new account without our express permission.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT THAT:
While we implement reasonable security measures, we cannot guarantee that the Services will be completely secure from unauthorized access, hacking, or data breaches.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT SHALL MAILEROO, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Maileroo, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense of such claim.
These Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law principles.
Subject to the dispute resolution provisions below, you irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia for the resolution of any disputes arising out of or relating to these Terms or the Services.
Before initiating any formal dispute resolution procedure, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your notice.
If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms shall be finally resolved by binding arbitration administered by the Resolution Institute (Australia) in accordance with its Arbitration Rules.
The arbitration shall be conducted as follows:
Notwithstanding the above, either party may seek injunctive or equitable relief in court to:
TO THE EXTENT PERMITTED BY LAW, ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, REPRESENTATIVE ACTION, OR CONSOLIDATED PROCEEDING.
We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice, for any reason, including but not limited to:
We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.
The Services may be subject to export control laws and regulations. You agree to comply with all applicable export and import laws and regulations and represent that you are not:
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign or transfer these Terms or our rights and obligations without restriction. Any attempted assignment in violation of this provision is void.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Maileroo.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Maileroo regarding the Services and supersede all prior agreements and understandings.
By using the Services, you consent to receive electronic communications from us, including emails, notices, and agreements. You agree that all agreements, notices, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.
You agree to the use of electronic signatures and records and waive any rights under laws requiring original signatures or non-electronic records.
If you have questions, concerns, or complaints regarding these Terms or the Services, please contact us:
Maileroo Group Pty Ltd
ACN 691 482 836
Level 14, 333 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
We have appointed EU Rep as our Representative under Article 27 of the EU General Data Protection Regulation ("GDPR"). All GDPR queries from EU Data Subjects or Data Protection authorities should be submitted to eurep.ie via their dedicated form. BizLegal Ltd trading as EU Rep have their registered office at 27 Cork Road, Midleton Co. Cork, Ireland. Company number 635921.
These Terms and Conditions were last updated on 16th October 2026. We encourage you to review these Terms periodically for any changes.
