Refund Policy

At Maileroo, we are committed to ensuring your complete satisfaction with our services. If you are not entirely satisfied with your purchase, we offer a two-week money-back guarantee.

Please note that payments made with cryptocurrency are generally non-refundable due to the irreversible nature of blockchain transactions. We encourage you to review our Acceptable Usage Policy before making a payment to ensure your intended use complies with our guidelines.

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 14 days from the date of purchase. After this period, no refunds will be issued.
• The service must not have been fully utilized beyond the initial setup phase. This includes mass email campaigns, sending a large number of emails, or any other activity that would be considered as using the service.
• Any emails sent must be compliant with our Acceptable Usage Policy. This means that we will not refund any accounts that have been used for sending spam or unsolicited emails, or that have otherwise violated the policy.

To request a refund, please contact our support team by opening a ticket in the Contact Us section of our website. Please provide your account details and the reason for the refund request.

Once your request has been received, our team will review it and get back to you as soon as possible. If your request is approved, the refund will be processed within 7 business days.