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FAQQuestions? We've Got Answers
From deliverability and infrastructure to pricing and integrations, here's what developers ask us most before they send their first email.
Maileroo is an email delivery platform designed to help businesses send both transactional and marketing emails reliably and at scale. We provide a simple yet powerful API, SMTP integration, and a user-friendly dashboard that makes it easy to manage your email communication from a single place. With a focus on deliverability, security, and ease of use, Maileroo handles the complexities of email infrastructure so you can focus on your product. From startups to enterprises, Maileroo offers scalable plans and dedicated support to ensure your emails reach the inbox every time.
Maileroo supports both transactional and marketing emails. You can send transactional emails such as password resets, order confirmations, invoices, and notifications, as well as marketing emails to users who have explicitly opted in to receive them. Whether you're sending automated system emails or managing marketing campaigns, Maileroo provides the tools to automate all of your email communication from a single platform. If unsure about the type of email you're sending, you can always contact our support team for guidance.
Maileroo is built with deliverability at its core. We use strict account verification, continuous monitoring, intelligent automation, and proprietary abuse detection to protect our sending reputation and reduce spam. Combined with automatic suppression handling, SPF, DKIM, and DMARC support, and ongoing infrastructure maintenance, these safeguards give legitimate senders the best chance of reaching the inbox.
Maileroo's infrastructure is strategically hosted in Germany, Netherlands, Finland and France, providing exceptional performance, reliability, and security for customers worldwide. Our infrastructure is fully GDPR compliant, ensuring your data is handled in accordance with strict European data protection regulations. With enterprise-grade security and modern data centers, you can trust that your data is safe with us.
Maileroo provides support through live chat and email, with our team based in Australia to provide both general and technical assistance. Our team is available from 9 AM to 9 PM Melbourne time. Whether you need help with setup, configuration, integrations, or troubleshooting, our experienced team is available to help you get connected and running smoothly. We understand that email infrastructure is critical to your business, which is why providing fast, knowledgeable support is a key priority for us. Our team has the technical background to assist with complex setups and ensure you have the support you need when you need it.
All Maileroo plans include a monthly email quota. If you exceed your allocated quota, any additional emails will not be sent until your quota resets or your plan is upgraded. For paying users, we include a 12% buffer on your monthly quota, giving you extra flexibility in case of unexpected spikes in sending volume. In addition to monthly limits, we apply an hourly sending limits to accounts as a security measure to help protect our sending infrastructure and maintain deliverability. These limits can be easily increased through your dashboard by submitting a request, and our team can quickly review and adjust them to ensure your email sending is not impacted.
We accept credit card or debit card including Visa, Mastercard and American Express, along with PayPal and cryptocurrency payments.
Yes, Maileroo is built to support businesses of all sizes, from startups and small teams to agencies and large enterprises. We offer scalable plans starting from a free 3,000 emails per month option through to custom solutions designed for businesses sending millions of emails and beyond. Our infrastructure is built to scale with your growth, providing reliable email delivery, flexible sending capacity, and the tools needed to power email communication for businesses of all sizes.
Yes. Non-profits and open-source projects get 50% off every Maileroo plan. Get in touch with a short note about what you're building and we'll set it up. No lengthy application, no annual commitment.