Acceptable Usage Policy

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of the services provided by Maileroo Group Pty Ltd ("Service"). By using the Service, you agree to comply with this AUP.

At Maileroo, we specialize in managing both transactional and marketing emails with precision and reliability. Our platform is designed to ensure smooth delivery, enhance user experience, and support business growth.

2. General Use

The Service is intended for lawful and appropriate use only. Users must comply with all applicable laws, the terms and conditions of the Service, and all policies posted on the Maileroo website.

3. Prohibited Activities

Users are prohibited from engaging in the following activities:

• Spamming: Sending unsolicited bulk or commercial messages over the Internet, commonly known as "spam."
• Illegal Activities: Engaging in or promoting any activities that are illegal, harmful, or violate applicable laws.
• Intellectual Property Infringement: Violating or misusing the intellectual property rights of others, including copyrights, trademarks, and patents.
• Obscene or Offensive Content: Distributing material that is obscene, defamatory, harassing, abusive, inappropriate, or threatening in nature.
• Malicious Software: Creating, distributing, or facilitating the spread of viruses, worms, malware, or any other harmful software or code.
• Unauthorized Access (Hacking): Gaining unauthorized access to, or interfering with, data, systems, or networks, or engaging in any form of cyber intrusion.
• Security Violations: Compromising or attempting to compromise the security or integrity of any network, computer, or communication system.
• Network Abuse: Performing any actions that disrupt or degrade the service of other users, hosts, or networks, including activities such as Denial of Service (DoS) attacks.
• Unauthorized Use: Accessing or using services without proper authorization or permission.
• Other Harmful Activities: Engaging in any activity that Maileroo deems harmful or detrimental to its users, operations, or reputation.

4. Security

Users are responsible for maintaining the security of their account and password. Maileroo is not liable for any loss or damage arising from your failure to protect your account information.

5. Monitoring and Enforcement

Maileroo reserves the right to monitor and investigate violations of this AUP and take appropriate action, including but not limited to suspension or termination of services, removal of content, or legal action.

6. Reporting Violations

Violations of this AUP should be reported to Maileroo immediately. We will investigate and take appropriate action in response to any abuse reports.

7. Email Service Capabilities

With Maileroo, you can:

• Send both transactional and marketing emails through our core platform
• Access our dedicated email marketing platform for enhanced campaign management
• Benefit from specialized tools for each email type:
  • Transactional: Automated triggers, real-time delivery, and reliable infrastructure
  • Marketing: Campaign management, audience segmentation, and analytics

8. Requirements and Verification

To ensure compliance with industry standards and best practices, we have established the following requirements for email communications:

• All users must specify their intended email use (transactional or marketing) during the verification process
• Marketing emails sent via SMTP require explicit mention in the verification form
• All marketing communications must include clear opt-out mechanisms

9. Anti-Spam Policy

Our platform requires strict adherence to consent and list-building best practices to ensure the highest standards of email communication. Proper audience targeting is fundamental to maintaining high deliverability rates and building trust with recipients. Users who fail to comply with these standards may face account suspension, as we prioritize the integrity of our email ecosystem.

Maileroo maintains a zero-tolerance stance against unsolicited communications. We strictly prohibit the sending of cold emails, unrequested newsletters, and any form of intrusive messaging. Our commitment to maintaining a spam-free environment is unwavering, as we believe in fostering meaningful connections between senders and recipients.

10. Opt-In Practices

Explicit opt-in is the foundation of our email communication standards. We require verified consent from all recipients before any emails can be sent through our platform. The use of purchased, rented, or scraped email lists is strictly prohibited. We encourage our users to focus on building genuine relationships with their audience, fostering trust and engagement through legitimate consent-based practices.

We believe in authentic audience growth through human-centric approaches. The use of automated tools, bots, or scripts for list building is not permitted on our platform. We advocate for genuine connection-building methods that create meaningful relationships with subscribers and ensure the quality of your email list.

11. Compliance and Legal Framework

Maileroo maintains full adherence to M3AAWG Sender Best Common Practices, demonstrating our commitment to combating abuse in messaging environments. Our focus on maintaining service integrity ensures that all users benefit from high deliverability rates and trusted sender reputations. We continuously work to uphold these standards to provide the best possible service to our users.

Our platform operates in full compliance with all applicable email communication laws. This includes adherence to the CAN-SPAM Act, the General Data Protection Regulation (GDPR), and various regional anti-spam regulations. Users must ensure their email practices align with these legal requirements, as well as any additional regulations specific to their operating regions.

12. Modifications to the AUP

Maileroo reserves the right to modify this AUP at any time. Changes to the AUP are effective upon posting on our website.

13. Contact Information

If you have any questions about this AUP, please contact us at [email protected]

If you have any questions or concerns about our email policy, please contact our support team for assistance. We are committed to providing a secure and reliable email communication platform that supports your business growth and success.