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Whether you need help choosing the right plan, troubleshooting an integration, or scaling your email volume, our engineers are here to help.
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FAQCommon Questions
Find quick answers about our support hours, complimentary migration assistance, European infrastructure, and custom high-volume plans.
Our engineering and support teams typically respond within 1 to 2 hours during active support hours (9:00 AM to 9:00 PM Melbourne time). Live chat is also available directly inside your dashboard for urgent queries, and critical infrastructure issues are monitored 24/7.
Yes. Our engineers assist with zero-downtime migrations from providers such as SendGrid, Mailgun, Postmark, and AWS SES. We help verify your DNS authentication records (SPF, DKIM, DMARC), import suppression lists, and structure dedicated IP warmup schedules.
Yes. If you send more than 1 million emails monthly or require isolated IP pools, custom rate limits, and priority SLAs, reach out through the form to discuss tailored volume pricing.
Yes. Dedicated IPs are included at no extra charge on plans sending 250,000 or more emails each month. Dedicated IPs are also available as optional add-ons for custom sending setups requiring isolated reputation control.
Yes. Our team can analyze bounce logs, verify SPF, DKIM, and DMARC alignment, inspect sender reputation, and help you resolve spam placement or rate-limiting issues across major mailbox providers like Gmail, Microsoft 365, and Yahoo.
Yes. Every account starts with 3,000 free emails each month at no cost, with no credit card required. You get full access to our SMTP relay, REST API, webhooks, and analytics to test integration before upgrading.
You can send via standard SMTP credentials or our REST API. We support all major languages and frameworks including Node.js, Python, PHP, Go, Ruby, Laravel, and Django, as well as platforms like WordPress, Ghost, etc.
Yes. You can add and verify multiple sending domains under a single Maileroo account, generate distinct SMTP credentials and API keys per project, and track delivery analytics separately for each domain.
Yes. You can invite multiple team members to your account and assign granular role-based permissions, allowing you to control access to API keys, domain management, suppression lists, billing, and analytics.
Yes. Maileroo supports SAML 2.0 Single Sign-On (SSO), allowing your organization to enforce centralized authentication and seamless onboarding through providers like Okta, Google Workspace, Microsoft Entra ID (Azure AD), and OneLogin.
Our core sending infrastructure and database clusters are hosted in European data centers across Germany, Netherlands, France, and Finland. All services operate in full compliance with GDPR regulations.
No. All standard plans operate on a flexible month-to-month basis with no lock-in contracts. You can upgrade, downgrade, or cancel your subscription at any time directly from your account dashboard.
