Compliance & SafetyReport Email Abuse
Help us keep our sending network clean and secure. If you received unsolicited email or suspect abusive behavior originating from our infrastructure, submit a report below.
All abuse reports and policy violations must be submitted through this form to ensure prompt logging, triage, and investigation by our compliance team.
Melbourne VIC 3000
Australia
Law enforcement authorities and cybercrime agencies investigating malicious activity, fraud, or phishing originating from our infrastructure should submit their requests through this form.
Where applicable, please include relevant legal process, case references, and email headers to help us investigate and preserve relevant records.
If you are an independent security researcher reporting suspicious email activity, please submit the email headers through this form.
While we cannot disclose customer account information due to privacy regulations, our compliance team will investigate, take appropriate enforcement action, or forward your report directly to the account owner.
FAQQuestions?
Learn how Maileroo prevents abuse, investigates spam complaints, and protects network reputation for all users.
Maileroo strictly prohibits sending unsolicited commercial email (spam), phishing attempts, malware distribution, spoofed sender domains, and purchased recipient lists. Any account engaging in these activities is suspended immediately.
In Gmail, click the three vertical dots next to the reply button and select 'Show original'. In Outlook/Office 365, open the message, click 'File' > 'Properties' or select 'View message details'. In Apple Mail, select 'View' > 'Message' > 'Raw Source'. Copy and paste the entire raw text into the form.
Our compliance team investigates reports within up to 72 business hours, though most submissions are reviewed and acted upon much sooner.
No. We handle all abuse reports confidentially. We use your submission internally to inspect server logs, identify the sending account, and take enforcement action without exposing your contact information to the sender.
Where legally permitted, yes. We may notify the affected account owner of the existence and nature of a legal request, including information about the requesting authority and the data requested. If notification must be delayed or withheld, the request should clearly identify the applicable legal restriction, court order, or confidentiality requirement. We will comply with non-disclosure obligations and other applicable legal restrictions.
