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Account

  • What to do if my account has been suspended?

  • What to do if my account has had its emails limited?

  • How do I setup 2FA?

  • How do I reset my password?

  • What happens if I go over my emailing limits?

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Billing

  • Is billing automated?

  • What payment options do we accept?

  • How long do I have to pay before my plan is suspended?

  • What are the differences between free & paid plans?

  • Why can't I pay for my Maileroo plan?

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Email Marketing

  • What is an Organization?

  • How do I claim a free domain?

  • How Do I Start Sending Campaigns?

  • How Do I Add Contacts?

  • How Can I View My Campaigns Analytics?

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Email Sending

  • Can I send marketing or newsletter emails with Maileroo?

  • What kind of emails can I send with Maileroo?

  • What is test mode and how can I send emails without any limitations?

  • How can I use my domain for click and open tracking?

  • I have multiple clients and want to host email delivery for them

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Technical

  • Why is my DKIM key exceeding the character limit?

  • Is there a sandbox or test environment for testing Maileroo?

  • How long does it take for DNS changes to propagate?

  • How do I add a Reply-To header to my email?

  • How do I enable or disable click and open tracking?

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