GDPR Compliance

At Maileroo, we are dedicated to ensuring the utmost protection of your privacy and personal data. This comprehensive GDPR Compliance Document is designed to provide you with detailed insights into how we collect, process, and safeguard your information in compliance with the General Data Protection Regulation (GDPR), including the EU, UK, and Switzerland.

1. Introduction

Maileroo places a paramount emphasis on user privacy. This GDPR Compliance Document serves as a transparent guide on how we collect, store, share, and utilize information from and about our Site visitors, subscribers, customers, and vendors, strictly adhering to the GDPR guidelines applicable in the EU, UK, and Switzerland.

2. Information Collected

Information Collected Automatically:

When you engage with Maileroo by visiting our Site or using our Services, our servers automatically collect specific browser or device-generated information. This includes, but is not limited to, your domain, IP address, date, time, and duration of your visit, browser type, operating system, page visits, information from third parties, and other details about your computer or device, as well as internet traffic. While some of this information may constitute personal data, we do not use it to identify you by name, nor do we associate it with voluntarily provided information.

Information You Provide:

To access specific portions of the Site or Services, or to fully enjoy their functionality, you may be prompted to provide personal data. For instance:

• Subscribers are required to provide their name, address, email, phone number, and other necessary billing information.
• On registration, subscribers may provide personal data such as their name, email address, and phone number.
• Visitors and potential/current suppliers and subscribers may provide personal data when filling in forms, downloading documentation, subscribing to newsletters, or corresponding with us.

The personal data collected is necessary for contract fulfillment or performance, and failure to provide this information may impact our ability to deliver requested Services or products.

Information From Other Sources

We may also obtain fraud and risk scoring data from third-party sources, specifically Crisp Chat and ZenDesk.

3. Purpose of Data Collection

The personal data we collect serves various purposes, including but not limited to:

• Providing and enhancing subscribed services.
• Administering and managing performance of purchase or sales agreements.
• Corresponding with users to address queries or complaints.
• Marketing our services and products.
• Processing, evaluating, and completing transactions.
• Protecting the security of our Site, confidential information, and employees.
• Managing, protecting against, and investigating fraud, risk exposure, and other liabilities.

4. Use of Personal Data

Our processing of personal data is justified by conditions outlined in the GDPR. We utilize this information to:

• Provide subscribed services and requested documentation or communications.
• Administer purchase or sales agreements with suppliers and customers.
• Offer after-sales support.
• Correspond with users to resolve queries or complaints.
• Market our services to individuals with expired or canceled services.
• Engage users about events, promotions, the Site, and Maileroo's products and services.
• Process, evaluate, and complete transactions.
• Operate, evaluate, maintain, improve, and develop the Site.

We also utilize non-personal data and aggregate information for customized marketing efforts and to enhance the overall user experience.

Maileroo commits not to sell or rent your personal data to third parties.

5. Disclosure of Personal Data

We may disclose personal data about Site visitors, Service users, or suppliers and customers if, in our sole discretion, we believe it is reasonable to do so. This includes situations where disclosure is necessary to comply with laws, regulations, legal requests, or to protect ourselves, our subscribers, and the general public. We may also share personal data in connection with a potential or actual sale of our company or assets.

6. Transfer of Personal Data

For users in the UK or the European Economic Area (EEA), including the European Union (EU), if personal data is transferred outside these regions, we take steps to ensure it receives the same level of protection. This may involve data transfer agreements, standard contractual clauses (SCCs), and supplementary safeguards. We rely on SCCs for transfers to the USA.

If you wish to obtain details of the mechanism under which your personal data is transferred outside of the EEA or UK, contact legal@maileroo.com.

Maileroo explicitly reserves the right to share information that is not deemed personal data or is not subject to contractual restrictions.

7. Children

Our Site is not intended for use by individuals under the age of 16, and we do not knowingly collect, store, share, or use personal data of children under 16 years. If you are under 16, please refrain from providing any personal data, even if prompted by the Site to do so.

8. Marketing Emails

Subject to lawful considerations and consent requirements, we may communicate with you via email to share information about our products and services. If you wish to opt-out of marketing communications, use the 'unsubscribe' link provided in our emails.

If you are a subscriber to our Services, you may receive periodic announcements about existing and new programs. Opting out of marketing emails does not affect receipt of system notices and other information directly related to your subscription account.

9. Security

Ensuring the security of sensitive end-user information is a top priority for Maileroo. We employ data encryption and make reasonable efforts to maintain the integrity and security of our network and systems. While we strive to prevent security breaches, we cannot guarantee complete protection against third-party 'hackers.' Users assume the risk of such breaches despite our reasonable security measures.

10. Retention of Your Personal Data

Maileroo follows a general rule of retaining personal data only for the period required to fulfill the purposes for which it was collected. The retention period aligns with applicable legal, tax, and accounting requirements. While we make every effort to prevent security breaches, given the resourcefulness of cyber-criminals, we cannot guarantee absolute security. Users assume the risk of breaches to the extent they occur despite our reasonable security measures.

With respect to marketing, we retain personal data for 18 months after your last service request or other contact initiation.

11. External Links

The Site may contain links to third-party sites. As Maileroo does not control or take responsibility for the privacy practices of these sites, we encourage users to review the privacy policies of these third-party sites. This Notice applies solely to personal data collected by our Sites or during our business activities.

12. Your Rights

As a data subject, you have various rights related to your personal data:

• Right to withdraw consent: You can withdraw consent at any time.
• Right of access, rectification, and erasure: You can request access, correction, or deletion of your personal data.
• Data portability: You can receive your personal data in a structured, commonly used, and machine-readable format.
• Right to restriction of processing: You can restrict our processing of your personal data under specific circumstances.
• Right to object to processing: You can object to processing based on legitimate interest grounds.
• Right to object to direct marketing: You can object to the use of your personal data for direct marketing purposes.

To exercise these rights or make inquiries, contact legal@maileroo.com. We have also appointed a Data Protection Officer (DPO) who can be reached at dpo@maileroo.com.

13. Changes To This Document

Maileroo reserves the right to revise, amend, or modify this GDPR Compliance Document and other policies at any time and in any manner. Users should periodically check for modifications by revisiting this web page and using the 'refresh' button on their browser. The 'last modified' date indicates changes.

14. Contact Information

For questions, exercising rights, or any inquiries regarding the processing of your personal data, contact us at legal@maileroo.com.

Thank you for choosing Maileroo. We are committed to ensuring the highest standards of privacy and data protection for our users.