Email Policy

At Maileroo, we pride ourselves on being experts in managing transactional emails. Transactional emails are automated messages triggered by specific actions taken by users on your website or application. These include, but are not limited to, password resets, order confirmations, and welcoming new users to your platform. Our dedicated team is committed to ensuring these vital communications are delivered smoothly and reliably, enhancing both user experience and trust in your services.

Our Commitment to Non-Promotional Content

We have tailored our platform to specialize exclusively in transactional emails. As such, we do not support the dissemination of promotional content. This includes any emails centered around marketing or advertising efforts, such as newsletters and sales announcements. We kindly request your adherence to this focus, ensuring that our resources are dedicated to maintaining the high standards of transactional email services.

Guidelines for Marketing Emails

If you are considering sending marketing or newsletter emails, we ask that you consult with us beforehand. While our primary focus remains on transactional emails, we are open to discussing potential exceptions on a case-by-case basis. Please be aware that sending promotional emails without prior approval may lead to account suspension. We value our partnership and would like to avoid any such complications.

Zero Tolerance for Spam

At Maileroo, we stand firmly against spam. Any unsolicited emails, including cold emails, unrequested newsletters, or any other form of intrusive messaging, are strictly prohibited on our platform. Our commitment is to maintain an email ecosystem that is respectful, professional, and spam-free.

The Importance of Consent

Consent is a cornerstone of ethical email communication. We require that all recipients of your emails have explicitly opted in to receive messages from you. This policy excludes the use of purchased, rented, or scraped email lists. We encourage building genuine relationships with your audience based on trust and consent.

Advocating for Authentic List Building

While we embrace technological advancements, we do not support the use of automated tools, such as bots or scripts, for the purpose of email list building. We advocate for authentic, human-centric approaches to growing your email audience. This ensures that the connections you build are genuine and valued.

Adherence to M3AAWG Best Practices

In alignment with our commitment to uphold the highest standards of email communication, Maileroo strictly adheres to the M3AAWG Sender Best Common Practices. This ensures we stay at the forefront of combating abuse in messaging environments, thereby safeguarding the integrity of our email services and protecting the interests of our clients and their recipients.

Maileroo strictly adheres to all applicable laws and regulations governing email communications, including the CAN-SPAM Act, the General Data Protection Regulation (GDPR), and other relevant anti-spam laws. Users of the Maileroo platform must comply with these laws and any additional regulations that may apply to their specific regions.

If you have any questions about this policy or need clarification on any point, please don't hesitate to reach out to us.