Email Policy

At Maileroo, we pride ourselves on being experts in managing both transactional and marketing emails. Transactional emails are automated messages triggered by specific actions taken by users on your website or application. These include, but are not limited to, password resets, order confirmations, and welcoming new users to your platform. Additionally, our platform now supports email marketing, allowing you to send promotional content such as newsletters and sales announcements. Our dedicated team is committed to ensuring that both transactional and marketing communications are delivered smoothly and reliably, enhancing user experience and helping you grow your business.

Email Marketing Capabilities

In addition to transactional emails, Maileroo offers a comprehensive email marketing suite. You can now send promotional content like newsletters, product updates, and event announcements to engage with your audience and drive growth. Our platform allows you to manage both types of emails in a seamless, user-friendly environment. Whether you're nurturing leads or keeping customers informed, Maileroo has you covered.

Non-Promotional Content

While Maileroo offers powerful tools for both transactional and marketing emails, it is crucial to adhere to best practices. We ask that you send non-promotional, transactional emails through the appropriate channels and keep marketing emails focused on their respective goals. This ensures that all communications maintain the highest standards of relevancy and deliverability.

Guidelines for Marketing Emails

When sending marketing or promotional emails, we ask that you adhere to best practices for consent and list building (see sections below). Our platform is built to facilitate the smooth and reliable delivery of these emails, but proper audience targeting and consent are crucial to maintain trust and high deliverability. Failure to follow these guidelines may result in account suspension. We value your partnership and are happy to provide guidance to ensure your marketing campaigns are successful.

Zero Tolerance for Spam

At Maileroo, we stand firmly against spam. Any unsolicited emails, including cold emails, unrequested newsletters, or any other form of intrusive messaging, are strictly prohibited on our platform. Our commitment is to maintain an email ecosystem that is respectful, professional, and spam-free.

Consent

Consent is a cornerstone of ethical email communication. We require that all recipients of your emails have explicitly opted in to receive messages from you. This policy excludes the use of purchased, rented, or scraped email lists. We encourage building genuine relationships with your audience based on trust and consent.

Authentic List Building

While we embrace technological advancements, we do not support the use of automated tools, such as bots or scripts, for the purpose of email list building. We advocate for authentic, human-centric approaches to growing your email audience. This ensures that the connections you build are genuine and valued.

Adherence to M3AAWG Best Practices

In alignment with our commitment to uphold the highest standards of email communication, Maileroo strictly adheres to the M3AAWG Sender Best Common Practices. This ensures we stay at the forefront of combating abuse in messaging environments, thereby safeguarding the integrity of our email services and protecting the interests of our clients and their recipients.

Maileroo strictly adheres to all applicable laws and regulations governing email communications, including the CAN-SPAM Act, the General Data Protection Regulation (GDPR), and other relevant anti-spam laws. Users of the Maileroo platform must comply with these laws and any additional regulations that may apply to their specific regions.

If you have any questions about this policy or need clarification on any point, please don't hesitate to reach out to us.