Bounce and Complaint Handling

Keep your email list clean and your sender reputation intact with Maileroo's bounce and complaint handling features.

Supression List Management Made Easy

Maileroo's bounce and complaint handling features help you to maintain a clean email list and uphold your sender reputation. With real-time insights and notifications, you can identify and address delivery issues promptly, ensuring your emails reach your recipients' inboxes.

Secure and
Reliable

Fast and
Efficient

Real-time
Monitoring

Sending Emails
Anytime & Anywhere

Feedback Loop Monitoring

Monitor feedback loops to identify and address complaints promptly, ensuring your emails are delivered to your recipients' inboxes.

Maileroo's feedback loop monitoring feature provides you with real-time insights into complaints, enabling you to maintain a clean email list and uphold your sender reputation. By promptly addressing complaints, you can improve your email deliverability and foster stronger engagement with your audience.

Powerful Insights

Maileroo's bounce and complaint handling feature provides you with powerful insights into your email delivery process. By monitoring feedback loops and identifying complaints in real-time, you can promptly address delivery issues and maintain a clean email list. With detailed analytics and notifications, you can optimize your email delivery strategy and improve your overall deliverability rate.

Suppression List Management

Avoid sending emails to invalid or uninterested recipients with Maileroo's automatic suppression list management feature. By automatically suppressing email addresses that have bounced or complained, you can maintain a clean email list and uphold your sender reputation. With real-time monitoring and notifications, you can identify and address delivery issues promptly, ensuring your emails reach your recipients' inboxes.

Frequently Asked Questions

What is Maileroo and how does it work?

Maileroo is an email delivery service that allows you to send emails from your app or website. You can send emails using our SMTP relay or HTTP API. We take care of the technical details, like deliverability, IP reputation management, and scaling of the email infrastructure, while you can focus on what you do best — building great apps.

What is a transactional email?

Transactional emails are emails sent by your app or website in response to a user’s behavior. Examples include welcome emails, password resets, order confirmations, and payment receipts. Transactional emails are different from marketing emails, which are bulk emails sent to many recipients at once, like a newsletter.

How do I send transactional emails with Maileroo?

You can send transactional emails with Maileroo using our SMTP relay or HTTP API. Whether you prefer the simplicity of SMTP or the flexibility of an API, we’ve got you covered.

What payment methods do you accept?

We accept all major credit / debit cards including Visa, Mastercard and American Express through our payments partner, Paddle. We also offer PayPal and Cryptocurrency payments when paying annually.

What happens if I go over my plan’s limits?

If you go over your plan’s limits, we’ll stop sending emails until the next billing cycle. You can upgrade your plan at any time to avoid this.

Do you offer discounts for non-profits or open-source projects?

Yes! We offer a 50% discount for non-profits and open-source projects. Please get in touch with us to apply.

Do you offer a free plan?

Yes! Our free plan allows you to send up to 3,000 emails per month. You can upgrade to a paid plan at any time to send more emails.

What is your refund policy?

We offer a 14-day money-back guarantee for all plans. If you’re not satisfied with Maileroo, we’ll refund your payment in full.

What is your cancellation policy?

You can cancel your plan at any time. If you cancel your plan, you will not be charged again. You will continue to have access to your plan until the end of your billing cycle.

Do you offer dedicated IP addresses and do I really need them?

We offer dedicated IP addresses as an addon, charged at $50 per month per IP address. If you’re sending a high volume of emails (1M+ monthly), you should consider using dedicated IP addresses. Dedicated IP addresses are more reliable and have a better reputation than shared IP addresses. This means your emails are more likely to be delivered to your recipients’ inboxes. Please get in touch with us for more information.

Can I track email opens and clicks with Maileroo?

We automatically track email opens and clicks for all emails sent through Maileroo. You can view this data in your Maileroo dashboard.

Does Maileroo support DKIM and SPF?

When adding a domain to Maileroo, we automatically generate DKIM and SPF records for you. You can add these records to your DNS provider to authenticate your emails.

What kind of customer support does Maileroo offer?

We offer support from our internal ticketing system. Our team is available from 9 AM to 5 PM (Australian Eastern Standard Time) throughout the week.

Is there any hourly sending limit?

Yes, this limit is determined by your account reputation and verification status. To send large volumes of emails, you will need to verify your account first.

Why do I need to verify my account?

We require all customers to verify their account before sending large volumes of emails. This helps us prevent abuse and keep our platform secure for all customers.

What types of emails can I send with Maileroo’s email marketing platform?

You can send a variety of emails, including newsletters, promotional campaigns, announcements, event invitations, and automated drip sequences. Maileroo supports both one-time sends and recurring campaigns.

Is it possible to segment my email list in Maileroo?

Absolutely. Maileroo allows you to segment your email lists based on a variety of factors, even custom fields enabling more targeted and personalized email marketing campaigns.

Does Maileroo provide analytics for my email campaigns?

Yes, Maileroo offers real-time analytics that track important metrics such as open rates, click-through rates, bounce rates, and delivery rates. Our detailed reporting tools help you measure performance and optimize future campaigns.

Does Maileroo offer A/B Testing?

Yes, Maileroo offers A/B testing for subject lines, email content, and design. This allows you to test different versions of your emails and identify which performs best, improving your campaign effectiveness over time.

Can’t find what you’re looking for?

We’re here to help. Get in touch and we’ll get back to you as soon as we can.

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