United Support Success Story

We run a specialized customer support agency tailored for e-commerce brands and dropshipping businesses. We provide highly trained support agents who seamlessly handle day-to-day customer inquiries, acting as a true extension of the clients we represent. Additionally, we offer expert dispute resolution services for major payment processors, including PayPal, Klarna, and OceanPayment, to help safeguard our clients' revenue. You can find us at www.unitedsupport.co.

Before Maileroo, we struggled with unreliable email delivery and nonexistent customer service from other providers. For example, when we tried Mailjet, our account was hit with an unjustified ban, and their support team completely ignored our inquiries. On top of that, our overall bounce rates were unacceptably high, and our emails consistently failed to reach the primary inbox.

We were specifically looking for an affordable service that could handle both inbound and outbound email delivery seamlessly. What ultimately convinced us to stay with Maileroo was their exceptional customer support and the overall ease of use of the platform.

Getting started with Maileroo was incredibly straightforward. Today, it is deeply integrated into everything we do. While we keep the specific details of our infrastructure confidential, our day-to-day customer communication is highly dependent on Maileroo's ability to consistently deliver reliable, high-quality service.

Deliverability has drastically improved across the board. Because we use Maileroo to power Supportly, our proprietary customer support platform, we can confidently say that their infrastructure is exceptionally robust. It effortlessly handles our heavy volume of over 5,000 daily customer support emails without a single glitch or delay.

After relying on Re:amaze for about two years, we made the strategic decision to build Supportly, our own custom customer support platform. Undertaking a custom build meant we needed a rock-solid, scalable email API to power it. Maileroo provided the exact infrastructure we needed to successfully launch and run our proprietary system. In short, Maileroo was the technical foundation that allowed us to transition away from third-party software and gain full control over our business.

Your 100% awesome customer support service.

Without a doubt. The platform itself is rock-solid and highly reliable for our high-volume daily operations. But what truly sets Maileroo apart is their top-notch customer service. Whenever we have an inquiry, their team is incredibly responsive and helpful. I highly recommend them.