Collection
Account & Security
Control who gets in and what they can do. Two-factor auth, password resets, team members and roles, API key rotation, and the rules behind sending limits and suspensions.
Articles in Account & Security
- 2 min read
How do I upgrade my account?
Upgrade from your dashboard or open Billing from your username menu. Click Upgrade, then Change Plan, choose a plan from the dropdown, and confirm. Complete verification and pay the issued invoice under the Invoice tab to activate your new plan. Contact support if payment issues arise.
Patrick Yammouni
- 2 min read
How can I increase my hourly limits?
To increase Maileroo hourly sending limits, review your usage and policy compliance, then contact support or submit the Change Hourly Limit form in your dashboard. Explain your use case, expected volumes and sender practices, resolve past issues, and consider upgrading your plan.
Patrick Yammouni - 1 min read
How do I setup 2FA?
Strengthen your Maileroo account with two-factor authentication. Log in, open your profile, find the Two Factor Authentication section, and scan the QR code with a 2FA app such as Google Authenticator. Enter the generated code, update your profile, and setup is complete.
Patrick Yammouni - 2 min read
How do I get a dedicated IP?
Dedicated IPs are best suited for high-volume senders. To qualify, you should have a consistent and substantial monthly sending volume. Plans with volume sending of 100,000 or more can apply for a dedicated IP. Pricing for dedicated IPs starts at $50 a month.
Patrick Yammouni - 1 min read
How many domains can I add to my account?
Paid Maileroo plans support unlimited domains, while free plans allow 2 custom domains, including the sandbox domain. From the Domains menu, select Connect Domain and enter its name. Maileroo then generates the DNS records to configure and verify with your registrar before sending emails.
Patrick Yammouni - 2 min read
How do I reset my password?
Reset your Maileroo password while logged in through your profile. If logged out, select “Forgot Password?” on the login page, enter your account email, complete the reCAPTCHA, and follow the emailed link to create and confirm a strong new password.
Patrick Yammouni - 1 min read
Why is Maileroo not accessible in my country?
To manage the reputation of our shared IP pool for sending, we have decided to localize our services in different regions and countries. This helps us stabilize our IP reputation and ensure reliable and secure email delivery for all our users. As we continue to see positive results from this approach, we plan to expand our operations and deploy infrastructure in more countries.
Patrick Yammouni - 2 min read
Why does Maileroo have an account verification process?
By requiring users to undergo a verification process, Maileroo aims to provide a secure and trustworthy transactional email delivery platform. We appreciate our users' cooperation in this process, as it helps us maintain a high standard of service and protect the interests of our user community. If you have any questions or concerns about the verification process, our support team is here to assist you.
Patrick Yammouni - 1 min read
Why can't I use VPN / proxy with Maileroo?
Maileroo blocks registrations and logins through VPNs or proxies to help prevent fraud, abuse, identity masking, and illegitimate use. The policy protects platform integrity, security, and email deliverability. Users who encounter access difficulties should contact support for assistance.
Patrick Yammouni - 3 min read
What happens if I go over my emailing limits?
Emails beyond Maileroo’s hourly sending limit are dropped, though reputable senders may receive 2–3 daily burst tokens allowing temporary overages of up to 200%. Eligible paid accounts also get a 12% monthly buffer; after it is used, further emails are dropped rather than queued.
Patrick Yammouni - 2 min read
I have a lifetime deal - what does this mean?
Maileroo at a given point offered lifetime deals to its users through various third-party platforms. This offer was provided for a select amount of deals under the terms of the third-party seller.
Patrick Yammouni - 2 min read
What to do if my account has had its emails limited?
Maileroo may limit email sending due to high bounce rates or mass-sending activity. Review recent activity, clean and update recipient lists, ensure messages follow the terms and sender policy, then contact support with relevant details or submit an appeal if the limit seems unjust.
Patrick Yammouni
Still need help?
Get in touch with Maileroo support
Not everything makes it into the docs. Ask Joey AI and you'll usually have an answer in seconds, or open a ticket and our team will dig into your account, logs, and sending setup with you.